Keep your number

It's quick and easy to move your number to Virgin Mobile. Once you've recieved your SIM, here's the info you need:

 

1. Account Information

Just enter your details below to start the porting process.

Virgin mobile account number*

The 5 or 6 digit number you received from us

 
  • Enter valid account number
    • Surname*

    As it appears on your Virgin Media bill

  • Please enter a valid name
    • Go back

    Transferring  your mobile number only takes two hours depending on the time of the day. You shouldn't lose service on the current SIM until the transfer is complete. For our Customer Care number and additional instructions, visit our porting FAQ page.
    2. Account Information

    Please ensure to fill in this detail accurately as failure to do may result in delays in transferring your number to Virgin Media.

    Temporary Virgin Mobile number

    We assigned a temporary number to your account, please select that number from the list, the number can be found on the letter you received in your SIM pack
    • Your current mobile number to port

    Current mobile number to port
  • Enter valid mobile number Number must have 9 digits only
    • Select your current network

    Current network
    • Select your current plan type

    Current Plan type
    • Bill pay account number from current provider

    Bill pay account number from current provider
  • Enter valid account number

    • After you click 'Send code by text now', we'll send a text to your current mobile phone with a 4 digit verification code to prove that you are in possesion of the number you want to switch. Just enter the code in the text field on the next screen.

    It's quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you have recieved your new Virgin Mobile SIM.

    3. Verify confirmation code

    Please enter verification code.

    verification code

    This is the code you will recieve via text
  • Enter a valid code

    • Don't worry if you have not received your code, you can simply request a new code by confirming your details again.

    It's so  quick and easy to move your current number over to Virgin Mobile. All you need to do is follow the 3 steps once you've recieved your new Virgin Mobile SIM.

    4. Porting in process

    This process takes up to 2 hours as long as it is during porting hours.

     

    8am to 6pm  - Monday to Friday

    10am to 5pm - Saturday to Sunday

     

    If you request to port your number outside of these hours, you can still submit your request, but it will be handled the next morning. You should not lose service with the existing provider during this time.

     

    When your number is moved over to Virgin Media, you'll lose service on your old SIM. You should then put your new Virgin Mobile SIM into your unlocked phone and you should be good to go!

    Great, You're Done!