Recover your username

  • 1. Identification
  • 2. Username found
  • Type is required
  • Account number Fixed is required Only numbers allowed Too short

    Account number

    You can find your account number and surname on your bill or contract as shown in the image. When you enter the information, make sure it matches the details exactly as shown on your bill or contract.
  • Account number Mobile is required Only numbers allowed Too short

    Account number

    You can find your account number and surname on your bill or contract as shown in the image. When you enter the information, make sure it matches the details exactly as shown on your bill or contract.
  • Surname is required

    Surname

    When filling in the surname of the Virgin Media account holder, only use the last word in your surname. 
  • Captcha code is required
    Captcha code is required