Broadband Switching with Virgin Media

All broadband providers in Ireland should offer broadband switching and give you the option to switch your broadband service when you join. If you do opt-in and you provide the relevant details your new provider will notify your old provider on your behalf to let them know that you want to cease broadband service. 

When you are ordering your new Virgin Broadband service we’ll give you the option for us to switch your existing broadband service on your behalf. You can choose this at the time of ordering, or if you don’t have all the details at the time, we’ll provide the information you’ll need to submit your request in your contract confirmation communication.
 

If you are providing switching details after you’ve ordered, we encourage you to submit them as soon as possible so we can process your switch request once your new Virgin Media broadband service is activated. 

You will need to be the account holder of your existing service and provide the following information if opting in and providing your consent for broadband switching.  

For broadband: provider name, account number, service reference number/ID (where it is on your bill) & Eircode/first line of address.  

For Home Phone you’ll also need: Universal account number (UAN) & Customer account number/customer ID & number to be ported.  

There can be slight differences on how to opt-in depending on where you buy: 

Call: When you are ordering your new service over the phone, our agents will ask if you want to opt-in for broadband switching. 

Online: You order as usual and then once you receive your contract confirmation communication this will have all of the details on how you can opt-in for switching. 

In store: You order as usual with our sales team and then once you receive your contract confirmation communication this will have all of the details on how you can opt-in for switching. 

A Service ID/Access Service Reference also known as a Circuit Reference Number (CRN) is a specific identifier that links the broadband connection to the address/premises where the service is provided.  

This is a unique identifier common for fixed broadband connections and may sometimes be used for mobile broadband connections. If available, this will assist your current provider with identifying the specific broadband connection that they need to cease. 

Don’t worry, you can still provide your switching details after your order is processed. All of the instructions on how to do this online will be in your contract communication. If you don’t have online access, you can call 1908, select option 1 followed by option 2 and then option 2 again for Non-tech to submit your request. You’ll need to have the account number that’s in your contract handy. We encourage you to submit them as soon as possible so we can process your switch request once your new Virgin Media broadband service is activated. 

Yes. You can do this while you are completing the Customer Authorisation Form (eCAF). Then once your new broadband service is live this port will be completed. 

Yes, we can facilitate requesting the cease of your home phone service with your current provider as part of the broadband switching process. Both your home phone number and broadband service must be on the same account.  

No, we won’t notify your old provider to cease services until your Virgin broadband is live. 

No, if you’ve opted in for switching and provided all your details before your Virgin broadband services are live then we can take care of this on your behalf. If you chose not to avail of switching with us, then you will need to contact your current provider to cancel service with them yourself. 

Services you may have with your current broadband service provider, may also cease once you switch if they are reliant on your broadband. Such services may include fixed voice on VOIP, TV, cloud-based services, hosted email, static IP addresses, smart home products, amongst other services.