We've continued to broadcast our analogue service to customers and businesses for an additional 6 years after the main analogue switch off in 2012. However, reducing our analogue TV channel line-up will free up valuable network capacity that will enable us to improve the broadband experience of all our digital customers.

You will be given 6 weeks notice from the date the switch off will happen in your area. After this date the only TV service we will offer in your area will be digital Business TV. If you are paying for more than 20 TV connections your Virgin Media Business Account Manager will be in contact with you to go through your options.

You will have one or more TVs on your premises that have a limited selection of channels (between 11 and 20) and these TVs will be connected with a white cable without the use of a digital TV box. There will be a capital A on the bottom left corner of the screen on BBC1 for 5 weeks before the channel reduction. Also for 2 weeks before the channel reduction there will be a scrolling message on RTE1, RTE 2 and BBC1.

Analogue customers should upgrade to digital Business TV before the channel reduction date to avoid loss of channels. Digital customers who are using the analogue service should add digital Business TV to enjoy 111 digital channels on all their TVs.

The vast majority of Analogue customers can move to digital Business TV with Virgin Media Business and experience up to 110+ great channels (including HD). The small number that are unable to will be communicated with separately and advised of their options.
There may be cases where having multiple digital set top boxes on your premises is not suitable, (i.e Hospitals, interferes with equipment), and the alternative solution is not within your budget. In these rare cases we will not be able to supply digital Business TV to you.

In most cases, unfortunately yes, the Virgin Business TV service is more expensive than you may have been paying for Analogue TV. However upgrading to Business Digital TV will mean a far superior Digital product with more channels. Other options for large multi-point sites may be considerably more expensive, each premises will require a bespoke solution, and pricing will be discussed with you before any work is completed.

If you have paid your bill, don’t worry we will credit you for all money paid, if you upgrade to digital Business TV or other services on your account the amount will appear as a credit on your next invoice. If you decide not to upgrade to digital Business TV, we will issue a refund for the amount to you, this may take up to 2 months due volume of refunds required.

No, you have to move to monthly payments.

Residential customers can contact our dedicated Customer Care team on 1908 and a member of the team will be happy to answer any questions you have

There is a phased roll out of the channel reduction, with all areas being reduced by the end of 2018.

We are encouraging customers to upgrade to our digital Business TV service where they can receive more channels and services for a slightly increased price. Customers who remain on the analogue service with reduced channels will not receive a price reduction.

At the Races is the only channel available in some analogue areas that is not in our Virgin Business TV Pack. If this channel is important then you can add our At The Races Commercial Pack for €30 per month.

Yes, however You will need to clear your balance before we can upgrade your services.