We've continued to broadcast our analogue service to customers and businesses for an additional 6 years after the main analogue switch off in 2012. However, removing analogue TV will free up valuable network capacity that will enable us to improve the broadband experience of all our digital customers.

You will be given 6 weeks notice from the date the switch off will happen in your area. After this date the only TV service we will offer in your area will be digital Business TV. If you are paying for more than 20 TV connections your Virgin Media Business Account Manager will be in contact with you to go through your options.

You will have one or more TVs on your premises that have a limited selection of channels (between 11 and 20) and these TVs will be connected with a white cable without the use of a digital TV box. There will be a capital A on the bottom left corner of the screen on BBC1 for 5 weeks before the channel reduction. Also for 2 weeks before the channel reduction there will be a scrolling message on RTE1, RTE 2 and BBC1.

Analogue customers should upgrade to digital Business TV before the channel reduction date to avoid loss of channels. Digital customers who are using the analogue service should add digital Business TV to enjoy 111 digital channels on all their TVs.

The vast majority of Analogue customers can move to Digital with Virgin Business TV and experience up to 110+ great channels (including HD). The small number that are unable to will be communicated with separately and advised of their options.
There may be cases where having multiple digital set top boxes on your premises is not suitable, (i.e Hospitals, interferes with equipment), and the alternative solution is not within your budget. In these rare cases we will not be able to supply digital Business TV to you.

In most cases, unfortunately yes. The Virgin Business TV service is more expensive than customers have been paying for Analogue TV. However upgrading to digital Business TV will mean a far superior Digital product with more channels. Business Digital customers using the analogue service as free TV or free multiroom will pay standard charges to add digital Business TV or multiroom.
Other options for large multi-point sites may be considerably more expensive, each customer/premises will require a bespoke solution.

If you have paid your bill, don’t worry we will credit you for all money paid, if you upgrade to digital Business TV or other services on your account the amount will appear as a credit on your next invoice. If you decide not to upgrade to digital Business TV, we will issue a refund for the amount to you, this may take up to 2 months due volume of refunds required.

No, you have to move to monthly payments.

Residential customers can contact our dedicated Customer Care team on 1908 and a member of the team will be happy to answer any questions you have.

There is a phased roll-out of the switch-off, with all areas being switched off by the end of 2019. 6 weeks’ notice will be given to each area before the switch-off happens.

At the Races is the only channel available in some analogue areas that is not in our Virgin Business TV pack. If this channel is important then you can add our At The Races Commercial Pack for €30 per month.

Yes, however you will need to clear your balance before we can upgrade your services.