These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.

All services are subject availability & our acceptable usage policy.

All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.

When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.

30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.

Freedom Broadband and Anytime Mobile (30 Day Contract)

Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.

(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)

Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies

Information correct at 05/2017

The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.

All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 11/11/2024.

Broadband
500Mb Broadband €35 a month for 12 months €70 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 12 months applies. €35 a month for 12 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 11/11/2024
1Gb Broadband €45 a month for 12 months €80 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 11/11/2024.
2Gb Broadband €55 a month for 12 months €90 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 11/11/2024.

24 Month contracts
500Mb Broadband €40 a month for 24 months €70 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 24 months applies. €40 a month for 24 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 11/11/2024
1Gb Broadband €50 a month for 24 months €80 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 11/11/2024.
2Gb Broadband €60 a month for 24 months €90 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 24 months applies. €60 a month for 24 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 11/11/2024.

Television
Loaded TV €15 a month for 12 months €34 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new TV customers only. Loaded TV : Minimum period of 12 months applies. €15 a month for 12 months, €34 thereafter. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

24 Month
Loaded TV €15 a month for 24 months €34 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new TV customers only. Loaded TV : Minimum period of 12 months applies. €15 a month for 24 months, €34 thereafter. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

Broadband + Television
500Mb Broadband + Loaded TV €50 a month for 12 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 12 months applies.€35 a month for 12 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 12 months applies. €50 a month for 12 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024."
1Gb Broadband + Loaded TV €60 a month for 12 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. €60 a month for 12 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
2Gb Broadband + Loaded TV €70 a month for 12 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €70 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

24 Months
500Mb Broadband + Loaded TV €55 a month for 24 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 24 months applies.€40 a month for 24 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 24 months applies. €55 a month for 24 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024."
1Gb Broadband + Loaded TV €65 a month for 24 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 24 months applies. €65 a month for 24 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.
2Gb Broadband + Loaded TV €75 a month for 24 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 24 months applies. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €75 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

Multiroom
MRV Loaded TV €7.50 per month for 12 months €15 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new Virgin Media TV customers adding one or more Virgin Media Streaming TV box (s). Additional Streaming TV Box: €7.50 per month for each Additional Streaming TV Box for 12 months, €15 thereafter. Minimum period of 30 days applies. Offer is limited to 5 additional Streaming TV boxes. Customers must have Virgin Media Broadband and Streaming TV at all times to avail of Additional Streaming TV Box. Offer Ends 11/11/2024

Premiums
Subject to availability. Better than half price Sky Sports & Sky Sports Extra offer is available to new and existing Virgin Media TV customers adding a Sky Sports & Sky Sports Extra subscription to their service. Offer includes Sky Sports, TNT Sports (formerly known as BT Sports) and Premium Sport channels only. Get Standard definition: €30 a month for 12 months, €74 a month after that. Get High definition: €35 a month for 12 months, €79 a month after that. You must keep your Sky Sports & Sky Sports Extra subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 11/11/2024.

Existing Customer

T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to existing Virgin Media Broadband and/or Home phone customers who are moving to a combination of Virgin Media Broadband and TV only.

500Mb Broadband: €70 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

1Gb Broadband: €80 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 11/11/2024.

Information Correct 03/10/2024

Channel line-up is subject to change & regional channel variations may apply.

An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.

A HD TV is required to enjoy the benefit of our HD service.

To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.

Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.

If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.

Replay TV available on selected channels

Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.

Information correct at 01/2017.

Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.

Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.

Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media  Broadband customer & in the home of another participating Virgin Media   Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here

Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband

Additional information about our broadband

Our Internet speeds

Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.

Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:

- on our 250Mb product 245Mb for over 90% of customers.

- on our 500Mb product 490Mb for over 90% of customers.

- on our 1Gb product 900Mbps for over 90% of customers.

Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.

Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.

We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:

      - the right to change your service to one that works better for you;

      - a discount; or

      - you may be entitled to terminate your contract with no early termination fee applied.

Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.

We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.

We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.

Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020

Anytime World (unlimited calls to landlines): provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.

World Talk (unlimited calls to mobiles): provides free calls to local, national and Irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.

Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.

World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.

The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.

A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.

There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.

Information correct at 07/2019.

You have the option to self-install our Virgin Media Smart Home packs or avail of a Virgin Media Technician to install.  You acknowledge and agree that Virgin Media will have no liability whatsoever for any third-party supplied products, and that any installation carried out by a Virgin Media Technician of any third-party products is in accordance with the third-party instructions.

Information correct 07/10/2021