My Profile

  • Please enter your Screen Name
    • save
    cancel
    {{coreData.miscellaneous.messageGenericError}}
    saved edit
    Account Administrator
    Administrator

    My Virgin Media Accounts:

    Below are the My Virgin Media accounts you own and manage.

    {{currentAccountDetail.displayName}} edit saved
  • Please enter a friendly name
    • save cancel
    Set as default

    click on this to set default account
    Set as default

    click on this to set default account
    Default
    Default

    Administrator


    {{currentAccountDetail.addressLine1}}, {{currentAccountDetail.addressLine2}}, {{currentAccountDetail.addressLine3}}


    Name on the bill: {{currentAccountDetail.firstName}} {{currentAccountDetail.lastName}}

    Customer Number: {{currentAccountDetail.customerId}}

    remove

    cancel

    Are you sure you want to remove this account from My Virgin Media?

    This will not close your Virgin Media account it will just remove it from My Virgin Media.

  • Please enter account number
  • Please enter surname
  • Please enter VAT Number
    • save cancel
  • Please enter contact number Please enter valid mobile number
  • Please enter mobile number Please enter valid mobile number
    • My Virgin Media Settings:

    My Sign In Details

    You recently tried to change your email address. We have sent a verification email to {{info.username}}. Didn't recieve it? Resend verification email

    Is this the wrong email address? Cancel change of email address

    Username

    saved
    edit
  • Please enter your username The username entered is invalid
    • save
    cancel

    Password

    ************
    saved
    edit
  • Please enter your current password
    • Please enter your new password Password should contain minimum 8 characters Password should not contain spaces Password should contain uppercase lower case and numbers Password should not contain 3 consecutive characters
      Minimum Requirement
      • Minimum 8 characters
      • Must contain at least one lower case character
      • Must contain at least one upper case character
      • Must contain at least one digit
      • Must not contain spaces
    • Please enter your new password Passwords do not match
    save
    cancel

    Recovery details

    These details will allow you to recover your email address or password if you forget them

    Secret Question

    {{coreData.miscellaneous.radioSelectErrorMessage}}

    Answer

    ************
    saved
    edit
  • Please enter your security answer
    • save
    cancel

    Want an easier and more secure way to recover your account details?

    Add a mobile number to your account.

    Add an email address to your account.

    Recovery mobile number

    - {{info.currentRecoveryMobile}}
    saved
    edit
  • Recovery Number Please provide a valid mobile number
    • save
    cancel

    Secondary recovery email

    - {{info.currentRecoveryEmail}}
    saved
    edit
  • Recovery Number {{info.messageInvalidNewRecoveryEmail}}
    • save
    cancel

    You recently tried to change your email address. We have sent a verification email to {{info.pendingRecoveryEmail}}. Didn't recieve it? Resend verification email

    Is this the wrong email address? Cancel change of email address

    img My Account Details:

    Contact Details

    Email address: Edit
  • Please enter correct email address.
    • cancelsave
    Fixed phone number:
    Mobile phone number:
    Mobile phone number: Edit
    • cancelsave
    Office phone number: Edit
    • cancelsave

    Last Sign in

    The last five times you have signed in, showing the Virgin Media service used and time

    App / website

    Last sign in

    App / website: {{currentloginDetail.lastLoginFromService}}
    Last sign in:

    Click to open overlay

    Close