Leaving Virgin Media

We are sorry to see you go, but before you go, be sure to give us plenty of notice. Let us know you would like to cancel your account by visiting our contact page here https://www.virginmedia.ie/contact/

It’s simple. At Virgin Media we respect the rights of our customers.

So when you buy services from us via our website or by telesales, you have the right to cancel your contract without giving any reason and without penalty within 14 days from the day of the conclusion of your contract, the delivery of your equipment or activation of your services, whichever is the later, under S.I. No. 484/2013 - European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 as amended or any other legislation.

To exercise your right to cancel, please contact us via our Customer Care contact number at 1908 or complete our online cancellation form within the 14 day period.

Important note: If you request the commencement of the performance of the services during the cancellation period, you will be liable for an amount which is in proportion to what has been provided up to the point you cancelled your order in comparison with your full contract, together with any chargeable usage. To meet the cancellation deadline, it is sufficient for you to send your communication before your cooling-off period has expired.

Any refund due to you (less deductions due to Virgin Media) will be discharged within 14 days of the date of return of the equipment to Virgin Media. For any queries regarding the return of any equipment you have received from us, give us a call on 1908 and we will be happy to help.

In the event you change service or close your account, it's important that you return any equipment to us. Equipment remains our property, and we charge for anything unreturned.

If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment.

Let us know

Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone 

Once the change is registered, our system can log your request and start the process of getting the equipment back to us.

Courier collection if you are upgrading or downgrading

If you are upgrading or downgrading, our couriers at Nightline will make contact with you to arrange a collection.

Courier delivery if you are upgrading

If you are upgrading your service, Nightline will deliver the new equipment to you.

When they arrive you can give them the equipment that you need to return back to us.

Notice period if you are closing your account

If you are closing your account you will need to give us 30 days' notice.

Equipment collection after you close your account

After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment.

If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing: VMEquipmentCollections@actavo.com