Understanding your modem

Hub lights

Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Here's a breakdown of what each one means:

WiFi LED

This should flash when the Hub powers-up, it then stays green for a couple minutes before turning off completely.

It may also flash green when the WPS button is used.

Internet LED

This should flash when the Hub powers-up, it then stays green for a couple minutes before turning off completely.

It may also flash green when the Hub is performing a software update.

Phone LED

This should flash when the Hub powers-up, it then stays green for a couple minutes before turning off entirely. It may turn on if there's a phone network issue.

WPS Button (WiFi Protected Set Up)

This can be used in conjunction with WPS enabled wireless devices to connect to your home network.

Base LED

This should flash when the Hub powers up, then stays lit during normal use.

If no lights illuminate on your modem, please check the on/ off switch beside the power adapter on the back of the modem. If this is switched on, try switching plug sockets. Or if you are using a multi-plug adapter, please try plugging directly into the wall socket.

Hub lights

When you first plug in the modem the light is solid white,

It will then fade white in and out every 2 seconds.

When the modem is online it’s solid dimmed white.

WPS Button (WiFi Protected Set Up)

This can be used in conjunction with WPS enabled wireless devices to connect to your home network.

If the Hub flashes green slowly it means it’s downloading a software update. The Hub will take a few minutes to reboot once it’s finished downloading the software. This normally happens on first time installation.

Red lights mean there’s a snag with your connection.

How to reboot the modem

Sometimes a reboot can help solve a number of hub connection issues. It's also the first thing we would ask you to do if you called us for help. Here's how to do it.
 
 1. Look at the back of your hub
 Turn your hub around so you can see where the cables connect into it.
 
 2. Power-off
 Turn the black A/C power switch into the off position. The switch is in the off position when the O is pressed in. Leave it off for approximately 10 seconds.
 
 3. Turn the power back on
 Now power your hub back up by flipping the A/C power switch back into its on position. The A/C power switch is in the on position when the 'I' symbol is pressed in.
The hub can take up to five minutes to get completely connected again. You'll know the connection is back up and running when you see the base light (solid line LED) is lit on the front of the hub.

 

What do the lights on my Virgin Media Hub V2 mean?

Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute.

Solid white (flashing): The Hub’s booting up.

Solid white, dimmed: Everything’s okay. This is what you'll see when the Hub’s working normally.

Red: Red lights mean there’s a snag with your connection.

Blue: When you push the WPS button on the back of the Hub the light ring will flash blue slowly for 2 minutes. When a WPS connection has been successful the light ring will turn solid blue for 20 seconds. If the light ring flashes blue rapidly it means the WPS connection was unsuccessful and you should try again.

Green: If the Hub flashes green slowly it means it’s downloading a software update. The Hub will take a few minutes to reboot once it’s finished downloading the software.