Can I keep my existing number?
Yes, absolutely. You can keep your existing mobile number and move it to Virgin Mobile once you have received your Virgin Mobile SIM card. You just need to go online by clicking here, move your number.
When can I move my number?
This process usually takes up to two hours as long as it is within the following porting hours, 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request but the clock won't start until the next morning. You will not lose service with your existing provider during this time.
Read a step by step guide on how to move your number once you receive your Mobile SIM here.
What do I need to do, to move my number to Virgin Mobile?
We'll need to know a few things:
1. Test the Virgin Media SIM Card in your Phone to ensure it works and your phone is Unlocked?
2. Have you ensured all your contacts are backed up on your current phone?
3. You will lose any voicemails associated with your current phone & you will lose any credit remaining on your phone if you are PrePay.
4. The existing mobile network you are with now (If your network is Three but you are unsure whether to use Three or O2 as your current operator, you can send the keyword PROVIDER to 50202 and it will respond with either Three or O2)
5. Your Virgin Mobile number - it's on the letter you would have received with your SIM pack
If you are a bill pay customer - Your account number for the number you want to move, it's on your bill. If you do not receive a paper bill you should be able to find your bill by logging into your current mobile online account.
If you are a prepay customer we'll need to know if you ever registered your account with your current mobile provider.
Read a step by step guide on how to move your number once you receive your Mobile SIM in the first answer at the top of this page.
Where do I find my account number for the number I want to move to Virgin Mobile?
You can find your account number from your existing mobile service provider on your bill. Generally, the account number can be found on the top of the bill, but it varies by mobile service provider. If you don't receive a paper bill, you should be able to find your bill by logging into your current mobile online account.
Do I have to move my existing phone number to Virgin Mobile?
Absolutely not, it's completely up to you. Your SIM will come with a new 089 Virgin Mobile number ready to use.
Read a step by step guide on how to move your number once you receive your Mobile SIM here.
