Can I roam with my Virgin Mobile plan?

You can now use your Virgin Mobile allowance anywhere in the EU with Roam Free with EU Roaming Included. This means that while you’re travelling in an EU country, you’ll be able to use your Virgin Mobile allowance of minutes, texts and data, just as you would at home subject to fair use limits.

You don't need to activate roaming on your Virgin Mobile Plan, but you may need to follow a few simple steps to use data, which you can find on our phone guides page.

How to set up your phone for Data Roaming?

New phones aren’t old pros, so the first time you try to use the Internet abroad, you may experience delays. One of the ways to resolve this is by manually entering in your Internet (APN) settings. Check out the step-by-step instructions on our interactive phone guides page.

What are the rates to use my Virgin Mobile phone outside of the EU?

That depends on which country you’re roaming around. To see a list of rates and read more details, visit our roaming charges page.

How can I check my voicemail when abroad?

To check your voicemail when you’re abroad, dial 171 or dial directly into your voice mailbox by adding a 5 after your prefix e.g. +353 89 5xxxxxxx.

At this point, you’ll be asked to enter your voicemail PIN. You can set up your voicemail PIN by dialling 171 from your handset and selecting option 3 from the main menu.
Please note that if you retrieve a voicemail while abroad you will incur roaming charges. You can turn off your voicemail by dialling 171 and following the prompts.

How do I manually select a network abroad?

Different devices require different steps, so we’ve created a Phone Guides page where you can look up specific instructions. Just follow the link, choose your model, follow the prompts, and you’ll be good to go.

How can I control my data costs when going abroad?

There are a few ways to make sure you don’t use your data while roaming. The most effective way is by switching off Data Roaming. Different mobile phones have different ways to do this, so please use our Phone Guide.

Is there a Data Roaming limit applied to my Virgin Mobile account?

Yes, there is a data roaming limit of €50 (ex VAT), which is automatically applied to your Virgin Mobile account. Unfortunately, if you go over this limit when roaming, your data roaming will stop working. However, we’ll be happy to change this limit for you. Visit our contact page, speak to a member of our team, and we’ll make sure your holiday is data-worry-free.

Will Virgin notify me of my data spend when I am using data abroad?

Absolutely. We will send you two text messages: one when you have reached 80% of your limit, and another when you have used the full €50 (ex VAT) worth of data abroad.

Will my mobile service work in all countries?

Our job is to keep our customers connected. To see a list of international destinations where Virgin Mobile works – and the charges associated with each – visit our roaming destinations and charges page.

Can I remove roaming from my account?

You can remove roaming from your account at any time. Just contact a customer care team member, and they’ll make the change for you.

How can I contact Customer Care when I am abroad?

To contact Customer Care when you’re overseas, dial +353 896191908 from your Virgin Mobile phone.