Keeping your mobile number

A step by step guide to keep your existing mobile number when you switch over to us

 
 

What you need to know before transferring your number to us:

Please ensure to keep your current SIM in your phone until the transfer process is complete.

Transferring service hours are 9am-6pm Monday-Saturday. You can request to transfer your number at any time, but the transfer will only start within these hours.

It can take up to two hours to complete the transfer.

When the service has dropped from your current SIM provider, the transfer process has been completed and you can pop your new Virgin Media SIM card in to your phone.

Checklist before you begin:

  • If you are using your own phone, please make sure that your phone is unlocked, otherwise your Virgin Mobile SIM won't work and you could be out of service while you get it unlocked. You can check this by putting your Virgin SIM in the phone to see if it works.
  • Be sure to save contacts from your existing SIM card to your phone. If your contacts are saved to your current SIM card and you remove it, you may lose all of your contacts.
  • We cannot port a number if the number has been cancelled, so do not cancel your mobile account with your old provider until your number has ported from them to us.
 
 

Preparing for the transfer

Have these few detailed prepared before submitting your transfer request:

 

  • Your Virgin Mobile account number - the 5/6 digit number on the letter you received with your SIM pack.
  • Your current network provider.
  • The mobile number you wish to transfer to us.
  • If you are a bill pay customer with your current network provider we will need to know your account number, this can be found on your bill.
  • If you are a prepay customer with your current provider, we will need to know if you have registered your personal details with them or not.
 
 

Requesting to transfer your number

  • You can request to transfer your number any time after you receive your SIM card from us. However, do not put your new SIM in to your phone until the transfer process is complete.
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  • Transferring service hours are 9am to 6pm Monday-Saturday.
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  • If you request to transfer your number outside of these hours, you can still submit your request but the port won't start until the next morning. You will not lose service with your existing provider during this time
 
 

Submit your transfer request

Important: Please keep your current SIM card in your phone while you fill out the form. We will send a text to the number you are transferring to Virgin Mobile with a code to complete the transfer process.When the service has dropped from your current SIM, the transfer process has been completed and you can pop your new Virgin Mobile SIM in to your phone.

 

Now that you have all of your details ready, you can now begin to fill out the porting form (Transfer form).

 
 
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