Loading data, please wait...
My Broadband
{{fixedCustomerName}} | {{fixedCustomerType }} | Account no. {{fixedCustomerId}}
no. {{fixedCustomerId}}
{{fixedCustomerName}} | {{fixedCustomerType }} | Account no. {{fixedCustomerId}}
no. {{fixedCustomerId}}
My Subscription:
This is the number of Virgin Media email accounts.
This is the Virgin Media email associated with this account.
This is the number of Virgin Media email accounts.
This is the Virgin Media email associated with this account.
Included in my subscription:
Horizon Wi-Free
Horizon Wi-Free is
Wi-Free is a nationwide network of broadband WiFi hotspots being broadcast from other Virgin Media customers' modems. This allows you to access and use our network when you're out and about.
How do I register for Wi-Free?
Wi-Free is enabled on all our modems by default. All you need to do is create a Wi-Free password to use the service.
How do I register for Wi-Free?
Wi-Free is enabled on all our modems by default. All you need to do is create a Wi-Free password to use the service.
How can I disable Wi-Free?
If you wish to opt out of Wi-Free and disable the broadcast of the hotspot from your modem just select the option for Disable Wi-Free.
Did you know that the Wi-Free network is a separate, secure WLAN network with its own Internet connection?
How can I enable Wi-Free?
If you wish to opt in of Wi-Free and enable the broadcast of the hotspot from your modem just select the option for Enable Wi-Free.
Did you know that the Wi-Free network is a separate, secure WLAN network with its own Internet connection?
Parental Controls
Parental Controls is
Parental Controls is a free gizmo for your broaband that stops bad and unwanted stuff before it gets anywhere near your home, your devices and most importantly your children.
It will restrict access to nasty stuff like Adult and Pornography, Hate, Racism and Violence.
How do I turn it off?
Simply click on the " DE-ACTIVATE" button to switch off the service on your home network. If at any point you change your mind, you can turn the service on.
It may take up to 24 hours for the service to deactivate on you broadband connection.
How do I turn it on?
Simply click on the "ACTIVATE" button to switch on the service on your home network. If at any point you change your mind, you can turn the service off.
It may take up to 24 hours for the service to activate on you broadband connection.
My Add-Ons:
By F-Secure
Anti-virus and parental control for your PC, Mac, Android and IOS devices.
Online Armour helps keep you and your family protected online from all manner of threats and internet nasties. Protect up to 15 of your family’s tablets, mobiles and computers FREE for 3 months (€4 per month thereafter).
Support for Broadband
Get latest tips & support for your Virgin Media Broadband:
Support for Broadband
Get latest tips & support for your Virgin Media Broadband: