Call rates to some Non Geographic numbers are changing on 28th November 2019.
Non Geographic numbers are those used by many companies in Ireland to deliver helplines, public services and banking. From 28th November 2019 call rates to some of these will change. See below for how this might affect you:
Got Home Phone?
I have a home phone bundle with inclusive minutes
If you’re a home phone customer, the table below shows how the changes will affect you. Section A shows what you’ll be charged for calls to Non Geographic numbers up until 28th November 2019.
From 28th November 2019 calls to 1850, 1890, 0818 and 076 numbers will become part of your plan’s inclusive minutes (see Section B below) and when you go outside of your plan they will be charged at the rates in Section C below.
You will notice that for 1850 prefix numbers, the out of bundle call rates have changed from per call to per minute pricing.
I have Basic Home Phone:
The table below shows the connection fee and rates you pay if you have basic home phone, up until 28th November 2019 (Section A) and what you pay from that date (Section B).
You will notice that for 1850 prefix numbers the call rates have changed from per call to per minute pricing.
Got Virgin Mobile?
If you’re a mobile customer here’s how the changes affect you.
Section A of the table below outlines how you’re charged for Non Geographic numbers up until 28th November 2019. From that date calls to 1850, 1890, 0818 and 076 numbers will become part of your plan’s inclusive minutes and how you’ll be charged is outlined in Section B of the table. Section C shows how you will be charged from 28th November if you’ve used all of the inclusive minutes included in your plan.
You’ll notice that for 1850 prefix numbers, the out of bundle call rates have changed from per call to per minute pricing.
Why is this change happening?
The industry regulator Comreg has introduced a new regulation because there is a high level of confusion around the cost of calling some Non Geographic numbers.
From 28th November this change should help to simplify this for consumers and make the pricing more transparent.
Will this affect calls to the Freephone number 1800?
No, these numbers will continue to be free to call.
Want to know more?
You can find out more about upcoming changes to tariffs for calling 1850, 1890, 0818 and 076 Non Geographic Numbers in Ireland on the dedicated ComReg website: www.comreg.ie/ngn
You should find all you need there, but if you would like to get in touch with us about anything else related to this change, see here.
