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Terms & Conditions
General
These terms and conditions are in addition to Virgin Media’s General Terms and Conditions, a copy of which is available here.
All services are subject availability & our acceptable usage policy.
All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.
When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
Freedom Broadband and Anytime Mobile (30 Day Contract)
Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €30 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.
(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)
Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies
Information correct at 05/2017
Red House Experience
The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.
Special Offers
All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end 09/10/2024.
Broadband
500Mb Broadband €35 a month for 12 months €70 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 12 months applies. €35 a month for 12 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 09/10/2024
1Gb Broadband €45 a month for 12 months €80 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 09/10/2024.
2Gb Broadband €55 a month for 12 months €90 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 09/10/2024.
24 Month contracts
500Mb Broadband €40 a month for 24 months €70 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 500Mb Broadband : Minimum period of 24 months applies. €40 a month for 24 months, €70 thereafter. For the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time. Offer Ends 09/10/2024
1Gb Broadband €50 a month for 24 months €80 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter. For the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. Offer Ends 09/10/2024.
2Gb Broadband €60 a month for 24 months €90 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband customers only. 2Gb Broadband : Minimum period of 24 months applies. €60 a month for 24 months, €90 thereafter. For the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Offer Ends 09/10/2024.
Television
Loaded TV €15 a month for 12 months €34 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new TV customers only. Loaded TV : Minimum period of 12 months applies. €15 a month for 12 months, €34 thereafter. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
24 Month
Loaded TV €15 a month for 24 months €34 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new TV customers only. Loaded TV : Minimum period of 12 months applies. €15 a month for 24 months, €34 thereafter. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
Broadband + Television
500Mb Broadband + Loaded TV €50 a month for 12 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 12 months applies.€35 a month for 12 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 12 months applies. €50 a month for 12 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024."
1Gb Broadband + Loaded TV €60 a month for 12 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 12 months applies. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. €60 a month for 12 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
2Gb Broadband + Loaded TV €70 a month for 12 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 12 months applies. €55 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €70 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
24 Months
500Mb Broadband + Loaded TV €55 a month for 24 months €104 thereafter "T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new broadband and new TV customers only.
500Mb Broadband: Minimum period of 24 months applies.€40 a month for 24 months, €70 thereafter; for the 500Mb Product we provide greater than ≥490Mbps for >90% of all 500/50Mb customers @ peak time.
500Mb Broadband & Loaded TV : Minimum period of 24 months applies. €55 a month for 24 months, €104 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024."
1Gb Broadband + Loaded TV €65 a month for 24 months €114 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 1Gb Broadband : Minimum period of 24 months applies. €50 a month for 24 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. 1Gb Broadband & Loaded TV : Minimum period of 24 months applies. €65 a month for 24 months, €114 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
2Gb Broadband + Loaded TV €75 a month for 24 months €124 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offers available to new broadband and new TV customers only. 2Gb Broadband : Minimum period of 24 months applies. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. €75 a month for 12 months, €124 thereafter; customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
Multiroom
MRV Loaded TV €7.50 per month for 12 months €15 thereafter T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to new Virgin Media TV customers adding one or more Virgin Media Streaming TV box (s). Additional Streaming TV Box: €7.50 per month for each Additional Streaming TV Box for 12 months, €15 thereafter. Minimum period of 30 days applies. Offer is limited to 5 additional Streaming TV boxes. Customers must have Virgin Media Broadband and Streaming TV at all times to avail of Additional Streaming TV Box. Offer Ends 09/10/2024
Premiums
Subject to availability. Better than half price Sky Sports & Sky Sports Extra offer is available to new and existing Virgin Media TV customers adding a Sky Sports & Sky Sports Extra subscription to their service. Offer includes Sky Sports, TNT Sports (formerly known as BT Sports) and Premium Sport channels only. Get Standard definition: €30 a month for 12 months, €74 a month after that. Get High definition: €35 a month for 12 months, €79 a month after that. You must keep your Sky Sports & Sky Sports Extra subscription for a minimum of 30 days, after this period, you can cancel at any point by notifying us. For all Sky Sports subscription pricing, full terms and conditions see virginmedia.ie. Offer excludes existing Virgin Media TV customers who already have any Sky Premium subscription. Offer ends 09/10/2024.
Existing Customer
T&Cs apply. See virginmedia.ie. Subject to availability. Offer available to existing Virgin Media Broadband and/or Home phone customers who are moving to a combination of Virgin Media Broadband and TV only.
500Mb Broadband: €70 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
1Gb Broadband: €80 per month for 12 months; Loaded TV: €15 per month for 6 months, €34 thereafter. Minimum period of 12 months applies. Offer excludes customers with an existing Virgin Media TV product. This offer cannot be used in conjunction with any other Virgin Media Broadband and/or TV offers. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Offer Ends 09/10/2024.
Information Correct 08/08/2024
Virgin Media TV & On Demand
Channel line-up is subject to change & regional channel variations may apply.
An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.
A HD TV is required to enjoy the benefit of our HD service.
To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.
Virgin Media On Demand
You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.
If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.
Replay TV available on selected channels
Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.
Information correct at 01/2017.
Virgin Media Broadband
Offering speeds of 1Gb expected average speed during peak times of 900Mbps to at least 90% of customers on the 1Gb product on a wired connection.
Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.
Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here
Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:
- Send you an email or text message notifying you the first time you exceed the allowance.
- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.
- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband
Additional information about our broadband
Our Internet speeds
Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.
Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:
- on our 250Mb product 245Mb for over 90% of customers.
- on our 500Mb product 490Mb for over 90% of customers.
- on our 1Gb product 900Mbps for over 90% of customers.
- Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product.
Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.
We will always do our very best to investigate and remedy any issues you are having with your broadband. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling 1908 or by email to customer.support@virginmedia.ie. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:
- the right to change your service to one that works better for you;
- a discount; or
- you may be entitled to terminate your contract with no early termination fee applied.
Other legal remedies you may have include a claim for damages in respect of a breach of contract . Under Consumer Law (for example the Sale of Goods Acts, 1893 and 1980) remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. Virgin Media’s liability is at all times limited in accordance with Clause 13 of our terms and conditions.
We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.
We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.
Virgin Media Home Phone
Home phone add on: 30 day Home Phone add on’s are available to new Virgin Media customers adding: Naked 250, Naked 360 or Naked 500 on a 12 month contract. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. World Talk, Home Phone add on (€3 per month) and World Unlimited Talk, Home Phone add on (€5 per month). For full terms and conditions please see here. Offer ends 28/02/2020
Anytime World (unlimited calls to landlines)provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
World Talk (unlimited calls to mobiles) provides free calls to local, national and irish mobile numbers & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.
Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.
World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.
The 22 international destinations included in our call packs are:
Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. USA & Canadian mobile numbers are also included.
A fair usage policy of 6,000 minutes a month applies to World Talk, Anytime World, Freetime Mobile and World Unlimited Talk packs.
There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.
Information correct at 07/2019.
Installation
You have the option to self-install our Virgin Media Smart Home packs or avail of a Virgin Media Technician to install. You acknowledge and agree that Virgin Media will have no liability whatsoever for any third-party supplied products, and that any installation carried out by a Virgin Media Technician of any third-party products is in accordance with the third-party instructions.
Information correct 07/10/2021
Mobile legal stuff
March/April Free Gifts Offers: Purchase a Samsung Galaxy A54 128GB or Samsung Galaxy A34 128GB between 15/03/2023 and 25/04/2023, and you will receive a free pair of Galaxy Buds2 (RRP €159). All Free Gifts are subject to availability, for limited period only and are provided at time of purchase with your delivery or on collection. All offers are subject to application check, availability, and contract. T&Cs apply. All offers correct as of 27/03/2023.
Offer: Mobile Unlimited for €20 a month for 12 months. €25 a month after offer. Offer closes 31/12/2023. Contract can be cancelled at any time by providing 30 days' notice.
Offer: Free Spirit Unlimited for €20 a month while Virgin Media Broadband and/or TV is active. Offer closes 31/12/2023. Free Spirit Unlimited contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Free Spirit Unlimited can be cancelled any time by providing 30 days’ notice.
Offer: Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit Unlimited plan, are active. Offer closes 31/12/2023.
Team Spirit contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Team Spirit can be cancelled at any time by providing 30 days’ notice. Team Spirit plan includes 300 landline, mobile and non-geographic minutes, 300 SMS, and unlimited data within the ROI.
Free Spirit & Team Spirit SIM Only Plans:
If you cancel your Virgin Media Broadband and/or TV product, your Free Spirit and/or Team Spirit plan will revert to a Mobile Unlimited plan and will be charged €25 a month.
Fair Usage Policy: Unlimited plans have a monthly allowance of 10,000 minutes and 10,000 SMS within ROI and EU. Team Spirit has a monthly allowance of 300 minutes and 300 SMS within ROI and EU. Unlimited Data in the ROI applies subject to the terms set out in our Acceptable Usage Policy which can be found at virginmedia.ie/terms/usage-policy. 23GB GB data can be used per month when roaming in the EU after which surcharges will apply. Details of rates can be found on virginmobile.ie
Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan. Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account.
Samsung Trade In:
- Promoter: Virgin Media Ireland. Offer valid from 01/04/2023 to 30/06/2023. T’s and C’s apply. https://tradein.macroev.com/samsung
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same. Purchase a Galaxy Z Flip5 (promotion product) from a Participating Retailer between 01/09/2023 – 28/09/2023 and claim a Samsung Galaxy Chromebook Go by redemption. No cash alternative. Participants must visit samsungoffers.claims/perfectpartners, upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 28/10/2023. Maximum 1 Claim per Promotion Product purchased (maximum 2 Claims per household) and a maximum of 10 Claims per company participant. See samsungoffers.claims/perfectpartners for full Promotion terms.
©2023 Disney and its related entities. Promoter: Samsung Electronics (UK) Limited. Purchase a new eligible Samsung Galaxy S23 family device, Galaxy S22 family device, Tab S8 family device, Z Fold3, Z Flip3, Z Flip4 5G, Z Fold4 5G, S21FE or S20FE device before 31/01/24 (23:59 GMT). The Disney+ 6-month subscription offer is valid between 01/02/2023 and 31/01/2024 (23:59 GMT). 18+ UK and ROI residents only. Participants must enter all information into their Samsung account to access offer. Disney+ Code must be redeemed by 01/04/2024 (23:59 BST). Subscription auto renews after 6 months unless cancelled prior to the end of the 6-month subscription. Cancel anytime. See www.samsung.com/uk/boost/disneyplusfullterms for details and full terms and conditions and www.disneyplus.com for the Disney+ Subscriber Agreement.
Pressing pause on SIM price increases applies to mobile SIM only 30 day plans for new and existing customers excluding any customers currently in fixed term introductory ‘sales’ offer periods. Pressing pause on SIM price increase and will apply until 31 Dec 2023 only.
T&C’s apply. See virginmobile.ie All offers are subject to application check, availability, and contract. Information correct at 01/09/2023
Competition terms
Samsung Galaxy Note10 Retail Giveaway;
There will be one winner in each of our 10 retail stores. 1 prize per winner. Competition entrants must be over 18 year of age, resident of the Republic of Ireland, and be a new or existing customer of Virgin Media Ireland. The winner will be chosen at random from all correct entries received before the deadline and the winner will be informed by call or text message to the number provided on the entry form. The decision of Virgin Media is final and no correspondence shall be entered into. No cash alternative is available. The competition is not open to Virgin Media employees, contractors, agents, their immediate family members or of any companies associated with the competition. Competition closes 1st October 2019.
Visit virginmedia.ie for details. Next day delivery on Saturdays only available in the Dublin area. All prices include VAT. Residential use only. For full terms and conditions go to virginmedia.ie/retailoffer. Information correct as at 25/02/19.
All services within the Virgin Media Bundle Services must be successfully installed in order to be eligible for this offer. Email Confirmation of your order will include an order number; this is your reference for your order. The retailer is free to supplement this offer in store with an additional offer. All enquiries regarding the retail offer must be directed in-store where you placed your original order, as this is an offer delivered to you by the retailer directly. Both Virgin Media & The retailer are free to cross promote the combined savings from the reduced price Virgin Media services and the offer in-store.
NOTE: Virgin Media or its affiliates do not accept any liability whatsoever and howsoever arising directly or indirectly from an individual/customer's participation in any additional supplementary offer provided by the retailer. This Offer is not available with other Virgin Media offers such as student offers, 3rd party retail offers, or online promotional offers and supersedes any previous Virgin Media retail offers available prior to the launch date of this offer. These terms and conditions are in addition to and do not replace the standard terms and conditions associated with your Virgin Media subscription. To view these terms please click here. My Virgin Media allows you to access your account 24 hours a day, seven days a week. You can read and pay bills, change contact details and have more control over your account. Services subject to availability. Special offer of free activation* only applies to new Virgin Media customers who order their new Bundle in store and existing customers who add TV, Home Phone or Broadband to their existing pack either in store or on the retailer’s website and choose self-install; otherwise a fee of €50 applies for technical install and a €60 fee for each extra point installed.
Existing customers can upgrade their services in a retail store, however, the offer of free activation and any supplementary offers by the retailer are not available in this instance. Upgrades are subject to a new 12 month contract. If any additional cable points are required for multi-room viewing, a standard €20 per room charge will apply. If a customer requires an additional point for the Multi Room box a €60 fee applies. Should the customer require a separate broadband modem to their Horizon TV HD+ box, an additional €60 charge will apply. Redemption of this offer will only be valid after confirmation of installation of all aspects of the bundle. Upgrades to an existing TV, Broadband or Phone service do not qualify for a reduced price bundle. Agreement of sale will be made only on receipt by Virgin Media of proof of customer identity, address and bank account details if requested. All enquiries regarding Virgin Media bundles must be directed to the Virgin Media retail support team on 1890 940 635, or by email to retailsales@virginmedia.ie The retailers may supplement this offer in store with an additional offer, with any of the bundles listed above. All enquiries regarding any supplementary offers must be directed in store where you placed your original order, as this is an offer delivered to you by the retailer directly.