The provision of Roam Like At Home is limited to Customers who are normally resident or have stable links with the Republic of Ireland.

The service is restricted to customers who are normally resident or have stable links entailing frequent and substantial presence in the Republic of Ireland. If your billing data indicates abusive or anomalous usage of roaming within the EU, Virgin Media may request that you provide us with evidence demonstrating that you are normally resident or have other stable links to Ireland. Suitable forms of evidence include:

·         a personal declaration that you are resident in or have stable links to the Republic of Ireland;

·         presentation of any valid document which proves that you have stable links;

·         details of your address and/or details showing that services have been provided to you at the given address (e.g. a utility bill);

·         a declaration or other proof from your employer or education provider within the Republic of Ireland;

·         evidence that you have been posted in the Republic of Ireland;

·         evidence that you have registered with a local council or any other public authority in the Republic of Ireland;

·         evidence that you have registered in a population registry indicating that you are permanently residing in the Republic of Ireland;

·         additional evidence of employment by a company in Northern Ireland;

·         any other reasonable evidence that proves that you have a stable link or permanent residence, such as a valid property rental agreement;

If under those circumstances you fail to provide such evidence, we reserve the right to apply surcharges for any further roaming activity, details of which can be found here.

The provision of Roam Like At Home is limited to periodic roaming only.

This means that surcharges, details of which can be found here, can be applied if you consume more voice, text or data services while roaming in the EU that at home or elsewhere and spend more time logged-on to EU networks than on home or non-EU networks over the previous 4 months.

A fair usage data limit applies for unlimited customers when roaming in the EU.

Charges will be incurred for EU data roaming usage in excess of this limit. The amount of the allowance can be found in the Plan Description or, for existing customers, by logging in to My Virgin Media here.

In addition to the above, Virgin Media can also withdraw access to the Roam Like at Home service where evidence arises of abusive or anomalous use. The following usage behaviour would constitute evidence of abusive or anomalous use :

·         long periods of inactivity of your SIM card where the usage is mostly or exclusively while roaming in the EU over the previous 4 months.

·         subscription and sequential use of multiple SIM cards by the same customer while roaming.

In cases where your billing data indicates a risk of abusive or anomalous use of the roam like at home service, we will notify you that absent a change in your usage patterns over an additional two-week observation period, a surcharge will be applied for further use of the relevant EU roaming service. These surcharges will be lifted once your usage no longer indicates a risk of abusive or anomalous usage.

If you wish to make a complaint in relation to the above notification, you can do so by emailing us on mobileservices@virginmedia.ie or calling 1908 and providing details of the complaint, along with suitable evidence that you are not using the service for purposes other than periodic travel.

Roaming surcharges will apply to any usage outside of these fair use policies. Details of the applicable surcharges can be found on our Price List at www.virginmedia.ie.

Roam Like At Home means that EU roaming is included in your plan so you can now use the inclusive minutes and texts in your plan while roaming in the EU at no extra cost. For example, if you are roaming in France you can call or text home, call or text another number in France or even another number in a third European Country just like you do at home. These calls and texts come out of your inclusive allowance and once you use up your inclusive allowance either at home or in the EU you will be charged our standard out of bundle rates.

If you are on one of our 5GB Plans you can also use all of your inclusive data allowance while roaming in the EU at no extra cost.

If you are on one of our Unlimited plans, a fair usage data limit applies when you are roaming in the EU. Charges will be incurred for EU data roaming usage in excess of this limit.

The amount of the allowance can be found in your Plan Description or, for existing customers, by logging in to My Virgin Media here.

It sure does. In fact, all Virgin Media plans include Roam Like At Home subject to the Fair Usage Policy.

If you are roaming in the EU on an Unlimited Plan and you go over your inclusive allowance for voice and text, you will be charged our standard out-of-bundle rates. If you go over your EU Data Roaming Allowance, you will be charged EU roaming data surcharges. All of our rates and surcharges can be found here.

There’s a fair Usage Policy in place in the EU for data roaming. In accordance with this, the following formula is used to calculate your EU data roaming allowance: Monthly plan value (ex VAT) divided by the current data wholesale cap, multiplied by 2.

You can view your roaming usage and charges in My Virgin Media. We’ve made it really easy to keep track of your data usage while roaming in the EU.

You can see your EU Roaming Fair Usage Data Limit, how much EU Roaming Fair Usage Data you have consumed and how much EU Roaming Fair Usage Data you have remaining until the end of your bill period.

All you need to do is

1.    Sign in to My Virgin Media

2.    In the My Virgin Media Overview page scroll down to the Mobile Usage section on the left hand side

3.    For more details click on “view subscription status and settings”

Here you will see a summary of what is remaining in your package for your calls, texts and data at home and in the EU.

For more details on your usage simply click on the “See detailed usage” button under the summary and you can view your individual calls, SMS and data usage.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech-Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Luxembourg, Lithuania, Liechtenstein, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, United Kingdom.

you can access a list of all EU emergency contact numbers here        

Value Added Services (VAS) are numbers such as free phone, lowcall and premium. You can use your Virgin Mobile Plan to access free and low call EU number ranges of the EU country that you are roaming in. Calls and text to premium number ranges in the EU country that you are roaming in may be not available. The Body of European Regulators for Electronic Communications (BEREC) website contains a database for VAS number ranges in the EU. The database for VAS number ranges in the EU can be accessed on the following link:

www.berec.europa.eu/en/vas-number-ranges

Public Warning Systems

Public warnings may be received when roaming in the EU, if the Member State has a system in place. Information on Public Warning Systems (PWS) or PWS mobile applications when roaming in the EU is available from the Body of European Regulators for Electronic Communications (BEREC) website which can be accessed on the following link:

www.berec.europa.eu/en/pws