Virgin TV 360 Remote
From setting up your remote, to speaking to it. Here is everything you need to know about your Virgin TV 360 Remote.
TV 360 Remote information
TV 360 Remote information
Here is a quick video explaining all the important buttons
on your remote.
Pairing your remote to your TV:
The pairing of your remote to your TV should take place during the initial set up of your Virgin TV 360 box. If you are at this step, follow the instructions on your TV to complete the pairing process.
If you have missed this step or need to re-pair your remote to your TV, don’t worry it’s a quick fix!
Simply press and hold the ‘TV’ (ICON) button and the number ‘0’ button for 10 seconds.
A light should flash on the Virgin TV 360 Box and the remote should then be paired.
TV 360 Remote Information
Voice Control
Voice control can save you many clicks and you can navigate very quickly. Play around, you can get to live TV, Box Sets, integrated apps and recordings, just by talking. There might even be a few hidden surprises in there…
Hold the Microphone symbol on your TV 360 remote and tell your box what to do. For example:
- Change channels by saying "Go to Sky One"
- Launch apps by telling the box "Open Netflix" or "Open YouTube"
- Access your recordings by saying "Go to your Recordings"
- Control your TV Box by saying - "Fast Forward 5 minutes", or "Rewind 5 minutes", or "Start again" to restart a programme.
What to do if your remote stops working
First, check the batteries. Remove and reinsert the batteries in the remote to make sure the connection is secure. You may need new batteries if the current ones have died.
Second, lets check if the remote is actually paired to your TV. You might need to re-pair your remote to your TV. Simply press and hold the ‘TV’ button and the number ‘0’ button for 10 seconds. A light should flash on the Virgin TV 360 Box and the remote should then be paired
Still not working? Let’s try the signal. Turn off your TV and your set top box for about 30 seconds and turn back on. Give the remote a go and see how that works.
If you need further assistance with troubleshooting your remote control or to order a replacement please message us now and we will be happy to help.
If a replacement remote is ordered for you a one-off charge of €20 for the postage will apply to your next bill. Your order will be processed within two working days and delivery will be made to a Parcel Motel of your choosing.
